WARRANTY 3 years
All our products are made with top quality materials that guarantee their durability and good maintenance. For us, quality and safety are a priority, for this reason, we only work with the best specialists in the manufacture of portable ladders and scaffolding that meet the safety requirements of the respective European regulations, respond to the strictest certified quality requirements. and are thought and designed specifically to meet the needs of users.
The regulation that governs the European Union for portable ladders is the European Standard EN 131. This standard specifies the test methods, loads to be supported, resistances and technical aspects necessary for the safety of users.
Always demand ladders in accordance with EN 131.
INCIDENTS: Once your order is delivered, we advise you to verify that everything is correct and in perfect condition. If you do not agree with the delivered product or its condition, indicate on the carrier's delivery note the possible anomalies it may have upon receipt.
Contact our incident department within a maximum period of 24 hours from delivery for rapid incident management, calling 636 73 18 03 or email firstname.lastname@example.org
RETURNS: All items can be returned within 15 days. The item must be returned correctly packaged as it was received and in perfect condition (return costs on the buyer's part). We are responsible for the order arriving in perfect condition. In the event that there is any incident in this regard, notify us when you receive it, the costs of collection and forwarding to replace the purchased item will be borne by BTF Escalera.
AFTER-SALES SERVICE: All our items have a 3-years manufacturer's warranty, information provided in the item's description, and we provide support for its processing.